In reply to the response by the owner: Your comments about the child screaming are absolutely ridiculous. We made over half-a-dozen phone calls to the office over the course of the neighbor's residency, and nothing was ever done about it. "We never heard from you", yes you did. AT LEAST 5 other times, and still, NOTHING was resolved. Come on, now. We called a week before we moved out, (February 15th, 2017) and complained. The office was well aware of the problem and failed to act on it, even after I filed a formal complaint. Let's not pretend otherwise. I have documented proof of both when the child screamed and when we called the office to complain dating back to September 2016. But sure. You NEVER heard from us. This is the sort of nonsense they pull, folks. You've been warned.
DO NOT MOVE INTO THESE APARTMENTS. Not only is there clear communication issues with the staff, the apartments themselves are SO cheaply built. The front doors blow open unless dead-bolted, and there is a clear gap between the door and the frame that lets out a ton of heat. Additionally, the walls are SO thin that unless you run your "fan" setting on the thermostat constantly, you will hear EVERYTHING your neighbors do. (Not kidding, we heard when our neighbors sneezed, coughed, turned their bathroom light/fan on, or shut their cabinets). The poor quality of the buildings themselves extends to the outside as well. We lived near the playground area and we would hear children shrieking pretty constantly from March to September. You can complain to the office, but they really don't follow through with their complaints. The neighbor below us had a 4 or 5 year-old who screamed constantly (and I do mean scream, at the top of her lungs, for hours.) We probably made half-a-dozen phone calls to the office about the screaming, but nothing was ever resolved. We only called the office when the screaming was out-of-control and continued for more than an hour, but I have a documented list on my phone of at least 20 different incidents where we heard the child screaming for more than 20 minutes. Again, nothing was resolved, even after I explained to the office that I am an online college student who spends a majority of her day either reading or working on school work at home. Even visiting friends would comment on the screaming; it was that bad. The child was was still screaming the day we moved out.
As mentioned before, the ladies at the office are nice enough, but they do not communicate with one another. This lead to a number of problems for us that were only resolved when we called the corporate office. Our friends who referred us here, as well another family we know have also had a number of problems with the staff, so it's not as if these events were isolated incidents. I do have to say that the maintenance guys are awesome. Very polite, always on time, and very prompt. They work their butts off to make sure the sidewalks are cleared and salted during the winter, and keep the grounds clean during the summer. All-in-all, avoid the stress and anger and move to the Preserve. We've been here less than a week and are SO much happier.
Ali Pendleton
March 24, 2017
